NEW ERA OF CONSUMER PROTECTION (India)

Author: Rashmi Grover

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Publisher: Nagashima Ohno & Tsunematsu

Journal / Book: NO&T Asia Legal Review No.17 (November, 2019)

Reference

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*Please note that this newsletter is for informational purposes only and does not constitute legal advice. In addition, it is based on information as of its date of publication and does not reflect information after such date. In particular, please also note that preliminary reports in this newsletter may differ from current interpretations and practice depending on the nature of the report.

Background
In its effort to bring consumer protection at par with digital and technological advancements, in August 2019, India enacted the new Consumer Protection Act, 2019 (“New CPA”) to replace the three-decade old Consumer Protection Act, 1986 (“1986 CPA”). The New CPA has not come into effect as of November 2019, but upon coming into force will introduce new provisions regarding product liability, enhanced consumer protection and robust consumer dispute resolution.

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