II. Prohibited Unfair Clauses
The regulation expressly prohibits clauses that are deemed unfair to the consumer, for instance:
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Limitation of Liability:
- Any clause that seeks to limit or exempt liability for harm or damage caused to life, body, health, mind, or property as a result of the service.
- Any clause limiting liability for proprietary loss occurring within the business location.
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Consumer Rights & Cancellation:
- Any clause that prohibits the consumer from cancelling the contract or demanding a refund for unused services.
- Any clause imposing a blanket “no-refund” policy.
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Unilateral Changes & Control:
- Any clause that allows the business to unilaterally change the services, fees, or contractual terms.
- Any clause that binds the consumer to the business operator’s rules or policies without the consumer’s express and voluntary consent.
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Contract Extension & Termination:
- Any clause that automatically extends or renews the service period or contract upon expiration without the consumer’s express and voluntary consent.
- Any clause that permits the business to terminate the contract without notice or cause and allows the business to forfeit prepayments upon termination.
